Support for customers
Where in the portal: the chat bubble on every page,
/chat, and Support tickets. Where in the admin: Customers › Support › Tickets (/support/tickets), tab Settings.
For customers
- Chat bubble (bottom corner of every page): ask a question; the AI Chat answers using your documentation and the customer's own account data. Expand opens the same conversation on
/chat. - Talk to staff: hands the conversation to your team (via your admin Telegram group).
- Telegram / Zalo buttons: appear only after you set the links in the support settings.
- Tickets: for longer problems; replies are e-mailed (
ticket_reply).
For you
- Open Customers › Support › Tickets; new tickets and chats appear here with the conversation.
- Reply in the thread. The customer is e-mailed through your SMTP.
- In tab Settings turn the chat widget on or off, set the Telegram link and Zalo link (https only), and choose whether the AI answers automatically — see AI Chat.
- Connect Telegram alerts so your team is notified of new chats.