Support
Contact
There is no contact form. Send an e-mail to sales@nexcmp.com — it covers licensing, renewals, domains and technical questions. Your license page at nexcmp.com/licenses also links to the same address.
Before you write
- Search these docs (press
/) and check Installation errors and Update errors. - Collect the facts below — they let support answer in one reply.
What to include
| Item | How to get it |
|---|---|
| NexCMP version | sudo nexcmp status or System › Admin › License & updates |
| Main domain and the last 4 characters of the license key | License & updates (never send the full key) |
| What you did and what you expected | Exact steps |
| The error text or a screenshot | Hide secrets before sending |
| Service status | sudo nexcmp status |
| Recent log lines | sudo journalctl -u nexcmp -u nexcmp-vmd -n 100 --no-pager |
| Infrastructure | CloudStack or Proxmox VE version, one zone or several |
Never send secrets
Do not send license keys, API keys, passwords, the setup code, payment credentials or backup archives. Mask them in logs and screenshots.
Security reports
If you believe you found a vulnerability, e-mail the same address with "Security" in the subject and avoid posting details publicly until it is fixed.