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AI modules

AI Chat and AI Agent for your cloud customers

NexCMP is billing and customer-portal software for Apache CloudStack and Proxmox VE, and two AI modules ship in every license: an assistant inside the customer portal, and an agent that carries out tasks on a customer's own VM over SSH. Bring an OpenAI-compatible API key — there is no extra fee from us.

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Both modules are included in every license and are off until you add your own AI provider key.

AI Chat in the NexCMP customer portal: a conversation list, suggestions such as listing servers and checking balance, and a note that anything that costs money needs the customer's confirmationasks first
AI Chat in the customer portal. Anything that costs money waits for the customer's confirmation.
NexCMP admin AI provider settings: a module switch, then connection settings with base URL, API key, default model and a test connection buttonyour own key
The AI module in the admin console: switch it on, then bring your own OpenAI-compatible endpoint and key.

What do AI Chat and AI Agent do?

  • AI Chat

    Answers questions about your plans, prices and how-tos, and about the customer's own services — servers, invoices, balance — using the customer's own account data. When a person is needed, the customer hands the conversation over to your support team.

  • AI Agent

    The customer picks one of their VMs and describes a task in plain language — check disk space, install a package, read a log. The agent runs the commands over SSH from your panel and shows every command with its output.

How a customer uses them

Two entries in the customer portal menu, no extra sign-up.

  1. Ask AI Chat

    Open AI Chat from the menu and ask about plans, prices or the account's own servers, invoices and balance.

  2. Give AI Agent a task

    Open AI Agent, choose a VM and ask for something like “show disk usage and the five largest folders”. Each command and its output appear as the agent works.

  3. Anything that costs money waits

    AI Chat asks the customer to confirm before it does anything that costs money, and the customer can hand the conversation over to your support team at any time.

Screenshots from the customer portal

Customer portal, AI Chat answering a question about the customer's servers
AI Chat in the customer portal.
Customer portal, AI Agent running commands on a VM and showing their output
AI Agent working on a VM over SSH.

What guard rails are built in?

  • Your provider, your key

    Set an OpenAI-compatible endpoint, key and model in Admin › Settings › AI provider. The key is stored encrypted and never shown again; Test connection checks it.

  • Only the customer's own VMs

    AI Agent works only on VMs that belong to the signed-in customer's account, with the login saved for that VM.

  • Every command is visible

    The agent shows each command it runs and the output it got, so the customer can follow what it does.

  • A switch in the admin console

    AI is a module like the others: off by default, on in License › Modules when your key is ready, off again whenever you want.

AI Chat and AI Agent at a glance

Both run on the AI provider you configure. NexCMP does not ship a model.

  • Who can use it

    AI Chat
    Signed-in customers only. A visitor who is not signed in is asked to sign in.
    AI Agent
    Signed-in customers, on their own running Linux VMs only.

  • What it does

    AI Chat
    Answers questions and looks up the customer's own balance, services and payments. It can act for the customer after a Confirm click.
    AI Agent
    Carries out a task described in plain language by running commands over SSH from the panel server.

  • What needs a click

    AI Chat
    Anything that changes something or costs money shows a confirmation card, and nothing happens until the customer confirms.
    AI Agent
    In Confirm mode every command waits for Run. In Auto mode only commands on a strict read-only list run by themselves.

  • When it cannot help

    AI Chat
    Talk to a human sends the chat to your staff on Telegram and, if nobody answers in time, turns it into a support ticket.
    AI Agent
    The customer reviews each command and its output before anything that changes the server runs.

  • Limits

    AI Chat
    20 messages per minute per IP address and 40 messages per conversation.
    AI Agent
    At most 10 steps per turn and 2 runs at the same time per customer.

  • What it needs

    AI Chat
    The AI module on, and a provider whose model supports tool (function) calling.
    AI Agent
    The same, plus openssh-client on the panel server and a network route from the panel to the VM's SSH port.

How do I set it up on my install?

On NexCMP 1.2.0 or later, add your AI provider in Admin › Settings, switch on the AI module, and AI Chat and AI Agent appear in your customer portal. The step-by-step guide walks through it with screenshots.

Want to sell AI model access to your own customers instead? That is a different product, the AI Models add-on.

Questions

Is AI included in the license?
Yes. AI Chat and AI Agent are part of NexCMP Free (and of NexCMP Source). You pay only your AI provider for usage.
Which AI models work?
Any model behind an OpenAI-compatible chat-completions endpoint that supports tool (function) calling.
Can the agent reach other customers' servers?
No. It only works on VMs owned by the signed-in customer's account.
Does AI Agent run commands without asking?
It depends on the mode the customer picks. In Confirm mode every command waits for a Run click. In Auto mode only commands on a strict read-only list, such as df -h, ps or journalctl, run by themselves; anything that changes the server, and anything the parser cannot analyse with certainty, still waits for Run.
Can AI Chat change a customer's services?
Only after the customer confirms. A change, or anything that costs money, shows a confirmation card and nothing happens until the customer clicks Confirm. AI Chat never opens consoles, resets passwords or shows secrets such as proxy passwords.
What happens when AI Chat cannot help?
The customer clicks Talk to a human. The conversation goes to your staff on Telegram. If nobody answers within the wait time you set (10 minutes by default), or outside your support hours, it becomes a support ticket.
How do I keep AI costs under control?
NexCMP does not meter AI spend. Put a monthly budget on the key at your provider or proxy, and lower the AI turns per day per customer setting (40 by default) to cap usage.
Where is my AI provider key stored?
In your own panel's database, encrypted, on your own server. Only the last four characters are shown afterwards, and the key is sent only to the endpoint you saved.

Documentation

Setup steps, limits and troubleshooting for both modules are in the NexCMP docs.

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Free for the first year with every module — AI included — or upgrade to Source for $499 one-time.

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