FAQ

Licensing

What happens if my license expires or the server loses Internet access? The token stays valid for 14 days and renews daily. After that, customers cannot create new services; running services, billing and logins keep working. See License and purchase.

Do I still get security fixes after my update entitlement ends? Yes — security releases are always delivered; feature releases need an active entitlement.

Can I run NexCMP on a second server or domain? Activate it with the key and the domain registered on the license — see License and purchase.

Installation

Does NexCMP need Docker, PostgreSQL or Redis? No. It is one program with SQLite databases, run by systemd as an unprivileged user. See Requirements.

Can I install without a public domain? Yes, use --no-nginx and an SSH tunnel — see Installation.

Why is port 3000 closed after setup? For security the panel listens on 127.0.0.1 once the wizard is done and TLS is active. Use sudo nexcmp open-port for emergencies.

Infrastructure

Can I use CloudStack and Proxmox VE together? Yes. A zone can have both; each plan chooses its source. See Proxmox VE and Zones.

Do I need the ROOT API key of CloudStack? No — and you should not use it. Create a dedicated account — CloudStack.

Why do some tabs or buttons not appear on a virtual machine? Pages show only what the VM's source supports (for example, Proxmox VE has no port forwarding). See the capability table in Proxmox VE.

Operations

How do I move NexCMP to another server? Back up, install the same version on the new server with the same license, restore — see Backup and restore.

Where are the logs?journalctl -u nexcmp -u nexcmp-vmd, /var/log/nexcmp, and the admin console under System › Logs. See Audit log.

Can I see the customer portal before I install? Yes. The service pages on nexcmp.com show the customer portal tab by tab with sample data; open View demo for the full-screen viewer. To see a real install, write to sales.