---
title: Support for customers
description: How customers get help: the chat bubble with AI answers, Telegram and Zalo shortcuts, and tickets.
url: https://nexcmp.com/docs/portal/support/
applies_to: NexCMP 1.6.1
updated: 2026-11-02
---

# Support for customers

> **Where in the portal:** the chat bubble on every page, `/chat`, and Support tickets. **Where in the admin:** Customers › Support › Tickets (`/support/tickets`), tab **Settings**.

## For customers

- **Chat bubble** (bottom corner of every page): ask a question; the [AI Chat](https://nexcmp.com/docs/ai/ai-chat/) answers using your documentation and the customer's own account data. **Expand** opens the same conversation on `/chat`.
- **Talk to staff**: hands the conversation to your team (via your admin Telegram group).
- **Telegram / Zalo** buttons: appear only after you set the links in the support settings.
- **Tickets**: for longer problems; replies are e-mailed (`ticket_reply`).

## For you

1. Open **Customers › Support › Tickets**; new tickets and chats appear here with the conversation.
2. Reply in the thread. The customer is e-mailed through your [SMTP](https://nexcmp.com/docs/administration/smtp-and-emails/).
3. In tab **Settings** turn the chat widget on or off, set the Telegram link and Zalo link (https only), and choose whether the AI answers automatically — see [AI Chat](https://nexcmp.com/docs/ai/ai-chat/).
4. Connect [Telegram alerts](https://nexcmp.com/docs/administration/telegram-notifications/) so your team is notified of new chats.