Troubleshooting & FAQ

Installation and update problems, common errors, FAQ and support.

• Installation errors — Every error message the NexCMP installer can print, what causes it and how to fix it — requirements, license activation, download verification, services and nginx/TLS.
• Update errors — Why an NexCMP update can fail — entitlement, download verification, signature, restart — and how to recover or roll back.
• FAQ — Frequently asked questions about installing, licensing, connecting infrastructure and running NexCMP.
• Support — How to get help with NexCMP: what to collect, what to include in your message and where to send it.