---
title: Ordering a service
description: The order page step by step: service, location, plan, billing cycle, operating system, hostname and quantity, then pay from the wallet.
url: https://nexcmp.com/docs/portal/ordering/
applies_to: NexCMP 1.6.1
updated: 2026-11-02
---

# Ordering a service

> **Where in the portal:** Deploy (`/deploy/vm`). **Where in the admin** you control what appears here: Services (plans, prices) and System › Admin › License & updates (modules).

The order page is one scrolling form with numbered steps. Picking another service at step 1 keeps the page and changes the steps below.

## Steps

1. **Service** — Cloud Servers, and the other services you enabled (Kubernetes, Object Storage, Images, Private Cloud, VPN …).
2. **Location** — the [zone](https://nexcmp.com/docs/infrastructure/zones/). Prices and included traffic can differ by location.
3. **Plan** — a fixed plan (vCPU, RAM, NVMe disk, hourly price) or **Custom** (the customer picks vCPU, RAM and disk; priced per resource). Plans come from [Plans](https://nexcmp.com/docs/catalog/plans/).
4. **Billing cycle** — **Hourly** or prepaid monthly/yearly cycles with a discount (for example 1 year −10%, 2 years −15%, 3 years −20%).
5. **Operating system** — a list of templates, **My Images** (the customer's own uploads), and the version.
6. **Hostname & quantity** — a name (or **Randomize**) and how many servers.

![The order page showing the service, location and plan steps](https://nexcmp.com/docs/images/portal/ordering-01-plan.webp)

![The billing cycle and operating system steps of the order page](https://nexcmp.com/docs/images/portal/ordering-02-cycle-os.webp)

## Placing the order

The summary shows the price. The order is charged to the wallet **before** provisioning, after the [quota check](https://nexcmp.com/docs/billing/quotas/) and [minimum balance](https://nexcmp.com/docs/billing/minimum-top-up/) rules. A VM usually reaches *Running* in about a minute; the customer sees deploy steps in the VM's **Activity** tab and receives the "VM ready" e-mail with the initial password (visible once for 10 minutes).

## What can stop an order

| Message / cause | Fix |
|---|---|
| Not enough balance | Top up — [Sign-up, wallet and top-up](https://nexcmp.com/docs/portal/sign-up-and-wallet/) |
| Quota exceeded | Raise the quota — [Quotas](https://nexcmp.com/docs/billing/quotas/) |
| E-mail not verified | Customer verifies the e-mail |
| No plan for the chosen location | Make a plan available in that zone — [Plans](https://nexcmp.com/docs/catalog/plans/) |
| License not valid | Customers cannot create new services — [License](https://nexcmp.com/docs/getting-started/license-and-purchase/#if-the-license-is-not-valid) |